Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use LeoVegas Casino services. Please read them carefully before registering, depositing funds or playing. By using the website or related services, you agree to comply with these terms and any additional rules shown for particular products, games or promotions.
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1. General terms and eligibility
These terms form an agreement between you and LeoVegas Casino in relation to your use of the website, account, games and other services made available through the platform. They should be read together with any game rules, promotion terms, privacy information and responsible gambling information displayed on the website. If a specific rule conflicts with these terms, the specific rule will generally apply to the relevant game, service or promotion.
Table of contents
You must use the services only where online gambling is lawful and available to you. Gambling laws can differ between Australian states and territories and may change over time. You are responsible for checking whether you may lawfully access and use the services from your location. We may restrict, suspend or remove access where the services are not available or where we are required to do so by law.
- You must be at least 18 years old, or meet any higher legal age requirement that applies where you are located.
- You must provide accurate, current and complete information when registering and whenever we reasonably request an update.
- You must use the services for your own personal use and not on behalf of another person, business or organisation.
- You must not open or operate an account if you are prohibited from gambling, subject to a self-exclusion arrangement, or otherwise not legally permitted to use the services.
- You must not access the website from a location where doing so would breach applicable law.
We may refuse an application, decline a transaction or prevent access to all or part of the platform where this is necessary for legal, regulatory, security, responsible gambling or operational reasons. We do not have to provide access to every game or feature in every location.
2. Your account and verification
You may generally hold only one personal account unless we expressly agree otherwise. An account must be registered in your own name, and you must keep your login details private. You are responsible for activity carried out through your account, except where that activity results directly from our failure to take reasonable care.
You must tell us promptly if you believe that your password, account or payment information has been accessed or used without permission. We may ask you to change your login details or take other security measures. You must not share an account, allow another person to gamble through it, or use technical methods to bypass security, location checks, account limits or other controls.
Identity and source-of-funds checks
To protect players, prevent fraud and meet legal obligations, we may verify your identity, age, address, payment method and source of funds. We may request documents or information that is reasonably required for these checks. Information must be genuine, readable and up to date. Until checks are completed, we may limit deposits, withdrawals, gameplay or other account functions.
If information cannot be verified, appears inaccurate, or raises a concern about fraud, money laundering, unauthorised use or other unlawful activity, we may suspend or close the account and take any steps permitted or required by law. We may retain relevant records for the period required by applicable obligations. Further information about the handling of personal information is set out in the Privacy Policy.
You may ask for your account to be closed through the support process available on the website. Account closure does not remove obligations that arose before closure, including obligations relating to lawful verification, disputed transactions or compliance reviews.
3. Deposits, withdrawals, games and promotions
You may deposit funds only using a payment method that belongs to you or that you are authorised to use. You must not use a payment method belonging to another person without prior permission where this is required. We may reject or reverse a transaction if it cannot be validated, does not meet security requirements or is inconsistent with these terms.
You should check all transaction details before confirming a deposit or withdrawal. The payment options, any applicable fees, processing requirements and available limits will be shown through the relevant account or cashier area. Transaction times can vary because of verification, payment providers, weekends, public holidays, technical issues or legal checks. We do not guarantee a particular processing time unless a specific written term says otherwise.
Games are governed by the rules displayed for the relevant game. You are responsible for checking the stake, game settings and any applicable instructions before confirming play. A game result recorded by the platform will normally be treated as final unless there is clear evidence of a technical fault, system error or other issue requiring review. We may correct an obvious error and may cancel or void affected play where this is permitted by law and the relevant rules.
Promotions and bonuses
Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry rules, wagering or play-through conditions, qualifying games, maximum values and any other restrictions that apply. You should read the relevant promotion terms before opting in or using a promotional benefit.
We may withdraw, change or cancel a promotion where allowed by its terms or where necessary to correct an error, prevent abuse or comply with law. A promotional benefit may be removed if it was obtained through multiple accounts, false information, prohibited conduct, collusion or another breach of the applicable rules. Promotional balances may be subject to different withdrawal conditions from deposited funds.
- Do not use the platform for fraud, money laundering, collusion, cheating or any other unlawful purpose.
- Do not exploit a software fault, pricing error, technical weakness or promotional error.
- Do not use automated systems, bots, scripts or other tools to interfere with normal gameplay or account functions.
- Do not manipulate games, outcomes, payment processes, identity checks or responsible gambling controls.
- Do not disrupt the website, introduce malicious code or attempt to gain unauthorised access to systems or accounts.
4. Responsible gambling and player protection
Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Only gamble with money you can afford to lose, set a budget before you start and avoid chasing losses. You should never gamble when affected by alcohol, drugs, strong emotions or pressure from another person.
Tools and support options may be available through your account or the responsible gambling information on the website. Depending on the service, these may include deposit or spending controls, session reminders, time-outs, activity information and self-exclusion. You should select limits that reflect your circumstances and review them regularly. Some changes may not take effect immediately or may be subject to cooling-off requirements.
If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek support from an appropriate Australian counselling or support service. You can also use the support route shown on the website to ask about account restrictions or closure. Responsible gambling measures are not a substitute for professional advice, and you remain responsible for decisions made through your account.
We may contact you about responsible gambling where activity indicates that additional care may be appropriate. We may also apply restrictions or suspend an account to protect you, comply with a request, or meet legal and operational responsibilities.
5. Website use, liability and changes
The website and services may be unavailable from time to time because of maintenance, upgrades, communications problems, payment provider issues or events outside our reasonable control. We do not guarantee that the website will always be uninterrupted, error-free, secure or available on every device. You are responsible for obtaining suitable internet access, equipment and software.
Website content is provided for general information and is not financial, legal or personal advice. To the extent permitted by law, we are not responsible for loss caused by your failure to protect account details, your use of an unsuitable device or connection, your breach of these terms, or events outside our reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
All text, branding, graphics, software and other material made available through the website may be protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, adapt, publish, distribute, frame, reverse engineer or commercially exploit website material without permission, except where applicable law allows you to do so.
Updates and interpretation
We may update these terms to reflect changes to the services, law, technology, security requirements or responsible gambling practices. The latest version will be displayed on the website, and the date or other identifying information shown with it may indicate when it was last updated. Continued use of the services after an update means that you accept the revised terms. If you do not agree, you must stop using the services and may request account closure through the available support process.
If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, while the remaining provisions continue to apply. These terms are intended to operate subject to the mandatory laws and consumer protections that apply to you in Australia. Questions, concerns or complaints should be raised through the contact or support options currently displayed on the LeoVegas Casino website.
