Privacy Policy

This Privacy Policy explains how LeoVegas Casino handles personal information when you visit the website, create or use an account, contact support or use the available gaming services. It describes the types of information that may be collected, why it is used, how it is protected and the choices available to players in Australia.

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About this Privacy Policy

This Privacy Policy applies to personal information connected with your use of the LeoVegas Casino website and related online services. It is intended to provide a clear, general explanation of privacy practices for players in Australia. The information handled may depend on how you use the website, whether you create an account, which services you request and what checks are needed to provide those services safely.

Table of contents

Personal information means information that identifies you or could reasonably be connected with you. We aim to collect information that is relevant to a clear purpose, such as operating an account, processing a transaction, providing support, preventing fraud, maintaining website security or meeting legal obligations. Information is not intended to be collected simply because it may be convenient to hold.

You may provide information directly when you register, update your profile, make a payment, complete a verification process, contact support or use account features. Other information may be created automatically when you visit the website, such as device, browser, cookie and usage data. We may also receive information from service providers that assist with payments, verification, security, communications or technical operations.

This policy may be updated when services, technology, security practices or legal requirements change. The current version will be published on the website. Players should review the policy from time to time so they understand how information may be handled while using the services.

Information we handle and why

Account details

When you open or use an account, we may handle details such as your name, date of birth, residential information, contact details, username, account preferences and information about your account activity. This information helps create and maintain your account, provide requested services, communicate with you, confirm account ownership and support account security.

Verification documents and checks

An online casino may need to verify your identity, age and account information. For this purpose, we may handle identification documents, proof of address, photographs, verification responses and related information. These checks help confirm that an account is being used by the correct person, support anti-fraud measures, protect the service from misuse and meet obligations that apply to gambling services.

Verification information may be reviewed using specialist providers that assist with identity, age, security or fraud checks. Only information relevant to the particular check should be used. Players should provide accurate information and should not submit documents belonging to another person.

Payment and transaction records

We may handle information about deposits, withdrawals, payments, refunds, account balances, gaming activity and other transactions connected with an account. Payment providers may process payment details on our behalf, and we may not store every complete payment card detail ourselves. Transaction information is used to process requests, maintain accurate account records, investigate unusual activity, respond to payment questions and meet applicable record-keeping obligations.

Device, cookie and usage data

When you visit or use the website, we may collect technical and usage information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity, session details and interactions with website features. This information helps keep the website functioning, diagnose technical problems, improve performance, understand general usage and detect suspected abuse or fraud.

Support and communication records

If you contact support or communicate with us in another way, we may keep the information provided in your message and a record of the response. This may include account details, the subject of your enquiry, verification information and relevant transaction or technical details. Communication records help us investigate questions, provide consistent support, verify account ownership and maintain a history of important service interactions.

How information is used

To register, operate and maintain player accounts.
To provide gaming, payment and account services requested by players.
To verify identity, age and account information.
To carry out security, anti-fraud and anti-abuse checks.
To process deposits, withdrawals, refunds and other account transactions.
To communicate about accounts, transactions, support requests and service changes.
To comply with legal, regulatory and record-keeping obligations.
To understand website usage and improve features, reliability and performance.
To support responsible gaming processes and protect the integrity of the service.

Cookies and similar technologies

LeoVegas Casino may use cookies and similar technologies when you visit or use the website. A cookie is a small text file stored on your device by a website. Some cookies are necessary for basic functions, such as keeping a session active, remembering security settings, maintaining login functionality or allowing important parts of the site to operate.

Other cookies may help understand website traffic, remember preferences, measure performance, identify technical issues and provide more relevant communications or advertising where this is permitted. Similar technologies can include pixels, local storage and device-related identifiers. These technologies may record information about pages visited, features used, messages opened or the way a service performs.

Some cookies are temporary and are removed when you close your browser. Others may remain on your device for longer so that the website can recognise preferences when you return. The type and duration of a cookie can depend on its purpose and the settings used by the website or your browser.

You can manage cookies in your browser settings. Most browsers allow you to view, delete, restrict or block cookies, and may let you choose whether to accept certain categories. If you block or delete cookies, some website features may not work as intended and preferences may need to be entered again. Browser controls may not remove information that has already been collected or affect every technology used by a website.

Sharing, security and retention

Service providers and other disclosures

Personal information may be shared with trusted providers that help operate the website and related services. Depending on the activity, these providers may support payment processing, identity verification, fraud monitoring, technology hosting, customer support, communications, security, analytics or website maintenance. Providers should receive information only where it is relevant to the service they perform and should handle it subject to appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, misuse or security incidents; enforce applicable terms; or respond to a valid legal or official request. Information may be shared in connection with a business change or transfer of services where appropriate privacy protections continue to be considered.

Protecting personal information

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, protected connections, encryption, account security procedures, monitoring, verification steps and controls for staff and service providers. Security measures are reviewed and applied according to the nature of the information and the risks involved.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Players should help protect their information by using a secure device, keeping login details confidential, choosing suitable account security settings and signing out when using a shared device. Account credentials should not be shared with another person.

If you believe your account or personal information may have been accessed without permission, contact support as soon as possible. We may need to verify your identity before discussing account information or taking action. This helps prevent information from being disclosed to someone who is not authorised to receive it.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The appropriate period may depend on the type of record, the reason it was collected, account history, transaction history, security needs, dispute handling and applicable legal obligations.

Some records must be kept for a period required by law even after an account is closed. This may include account details, verification documents, payment records, transaction information, support communications and security records. Closing an account does not necessarily result in the immediate deletion of every record. When information is no longer required, it may be securely deleted, anonymised or otherwise handled so that it is no longer connected with an identifiable player.

Your privacy rights and how to contact us

Depending on the circumstances and the privacy rules that apply, you may have rights relating to your personal information. These rights are not always absolute. A request may be limited where information must be retained, where responding could affect another person's privacy, where identity has not been confirmed or where action could interfere with fraud prevention, security, legal obligations or dispute handling.

Requests you may make

Access: ask for information about the personal data held about you and, where appropriate, request a copy of that information.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected.
Deletion: ask for your personal information to be deleted where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw your consent to marketing communications at any time.
Information about handling: ask questions about how your information is collected, used, shared or retained.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, email support@leovegas-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or information. Reasonable details may be requested to verify your identity before a request is completed. This is an important security measure and helps prevent unauthorised changes or disclosures.

If you withdraw consent to marketing, you may still receive essential service messages about your account, transactions, security, verification, responsible gaming or changes to the service. Stopping marketing communications does not automatically close an account or delete information that must be retained. You may also use an unsubscribe option in a marketing message where one is provided.

If you request deletion, some information may need to remain available for legal, security, dispute or record-keeping purposes. Where appropriate, we will explain why information cannot be deleted immediately or why only part of a request can be completed. Information that is no longer needed will be handled in accordance with applicable retention and security procedures.

Children and account access

The services are intended for people who are legally permitted to use online gambling services. Children should not create gambling accounts or provide personal information for gambling purposes. If you believe a child has supplied information through the website, contact support at support@leovegas-casino.wtf so the matter can be reviewed.

Questions about this policy

For questions about this Privacy Policy, the information connected with your account or the handling of a data request, contact support@leovegas-casino.wtf. Please do not include unnecessary sensitive information in your first message. Additional information may be requested through an appropriate verification process if it is needed to locate your records or respond securely.